Your generator is supposed to be the thing that works when nothing else does. When it will not start, or it starts and quits, or the controller is flashing a code you have never seen, you want someone who knows Generac units specifically rather than a general electrician guessing at it.
Texas Star Power is a Generac dealer. We install these units, we maintain them, and we repair them. Same technicians, same parts, same people who know what a 22 kW air-cooled unit is supposed to sound like.
Generator down? Call 281-259-2182. We offer 24/7 emergency service, so you are not waiting until Monday.
Common problems we get called for
It will not start during an outage. Usually the battery, the fuel supply, or a controller fault. A generator can sit looking perfectly healthy for months and still fail the one time you need it, which is why the weekly self-test matters and why most of these calls were preventable.
It starts, runs a minute, then shuts down. Typically fuel delivery, an overheating condition, or a sensor telling the controller to protect the engine. Worth diagnosing rather than repeatedly restarting it.
The transfer switch is not transferring. Utility power drops, the generator runs, and the house stays dark. Or the generator never gets the signal at all. That is the automatic transfer switch, not the engine.
A fault code on the controller. Generac controllers report specific codes. We can often narrow the problem down over the phone before a truck rolls.
It runs but the house is not fully powered. Often a breaker, a load-shed setting, or a unit undersized for what the household actually runs. If it is the last one, we will tell you honestly instead of selling a repair that will not fix it.
New noise, vibration, or smell. Stop using it and call. These are the ones worth treating as urgent.
What a repair visit looks like
- We talk first. Have your model number and any controller code ready. A lot gets narrowed down before we drive out.
- On-site diagnosis. Engine, controller, battery, fuel supply, and transfer switch, because the symptom is not always the cause.
- You get the price before we work. What it needs and what it costs. Nothing starts without your approval.
- Repair. We stock the parts these units fail on most often, which means a lot of repairs finish on the first visit instead of waiting on an order.
- We test under load. A generator that starts in the driveway is not the same as one carrying the house. We verify the transfer and the load before we leave.
Do you service generators you did not install?
Yes. Any Generac unit, regardless of who put it in.
A lot of our repair calls are units installed by a company that is no longer around, or a generator that simply came with the house. We will service it. If we ever cannot get parts for a particular unit, we will tell you that upfront rather than after the visit.
Repair or replace?
The honest version: if the unit is older, the repair is a meaningful fraction of a new install, and it has failed more than once, replacement is usually the better spend.
A new whole-house Generac runs $9,500 to $16,000 installed in this area. If you are looking at a repair bill approaching a third of that on an aging unit, it is worth a conversation instead of a repair. We will give you the numbers both ways.
See the full generator cost breakdown
Where we work
Texas Star Power is based in Plantersville and services Montgomery, Waller, and Grimes counties plus the greater Houston area.
Conroe · The Woodlands · Magnolia · Montgomery · Willis · Navasota · Plantersville · Hempstead · Waller · Houston
Keeping the next one from happening
Most no-start calls trace back to skipped maintenance. Annual service catches the battery, the fuel system, and the wear items before the storm does.
Generac maintenance and service plans
Frequently asked questions
My generator failed its weekly self-test. Is that urgent?
It is the warning you want to get. A failed self-test means it would likely fail during a real outage. Better to call now than during the next storm.
Do you offer emergency service?
Yes, 24/7. Generators tend to fail at the worst possible moment, which is usually not during business hours.
Will you work on a unit another company installed?
Yes, any Generac unit.
Generator down? Call 281-259-2182.
Texas Star Power · 24333 Riley Rd, Plantersville, TX 77363
